Member Services Representative

The Law Society is recruiting a Member Services Representative, who will report to our Manager, Credentials & Licensing. The Member Services Representatives advise applicants, review and process applications, maintain membership records, ensure the annual regulatory requirements are met, and coordinate a variety of activities and projects that occur throughout the life cycle of a licence to practise. The successful candidate is expected to exercise considerable independent judgment and action in a complex, multi-faceted role with a deadline based need for attention to detail. The duties of the position include:

  • providing advice to a variety of inquiries received from applicants for admission and reinstatement relating to good character repute and fitness and from members returning to practice, advising within set policies and procedures covered by the Legal Profession Act, the Professional Liability Insurance policy and the Law Society Rules;
  • determining whether to approve applications for admission, reinstatement, membership, returning to practice, law corporation permits and LLP registrations or to refer to the Manager;
  • coordinating a variety of detailed transactional activity including the Call and Admissions ceremony, Bencher interview process, annual fee billing and 2nd installment of insurance;
  • processing of applications and responding to inquiries related to Juricert authentications;
  • processing of financial transactions, collection of fees and refund requests;
  • verifying the authenticity of lawyer signatures and deciding the information to be included on certificates of standing based on the Law Society records;
  • administration of the mandatory Continuing Professional Development Program including deciding which learning modes meet the criteria and determining individual lawyers requirements;
  • ensuring that lawyers are in compliance with mandatory practice requirements such as completion of continuing professional development requirements, annual practice declaration and small firm practice course and deciding when to refer matters of non-compliance to Manager;
  • ensuring that the records and information on the centralized member database for the organization and the public is accurate and up-to-date;
  • providing advice to the public on issues relating to location of their legal files and preparing Affidavits when necessary;
  • performing other related duties and participating in special projects as assigned by the Manager.


The nature of the work requires a high level of comfort and credibility at all levels of the organization. Four years of experience in a legal office environment with a focus on customer service and people interaction and graduation from a legal secretary program would be an asset. Other requirements include excellent oral and written communication skills, demonstrated analytical ability, well-developed time management skills, and the ability to work both independently and as part of a team. Strong Microsoft Office skills and database skills are a “must have.”

To apply, please email a resume and cover letter to The closing date for this competition is April 8, 2015. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Staff Lawyer, Investigations, Monitoring and Enforcement (16-month term)

Our Investigations, Monitoring and Enforcement department is seeking to fill a 16-month term lawyer position. The Staff Lawyer is responsible for the effective investigation, analysis, and assessment of complaints about lawyers and articled students.

The Staff Lawyer, Investigations, Monitoring and Enforcement is responsible for evaluating complaints involving disciplinary or competency issues and, where appropriate, referring these to the appropriate Law Society committee with recommendations as to the appropriate action required. This position involves working with Law Society Discipline Counsel and other staff in a team setting.

The Staff Lawyer, Investigations, Monitoring and Enforcement is expected to efficiently manage an assigned file load involving a broad spectrum of legal issues, including:

  • reviewing and analyzing complaints, many of which involve financial issues;
  • identifying relevant issues and conducting thorough, efficient, timely and focused investigations by gathering and assessing all necessary evidence, in some cases independently and in others as part of a multi-disciplinary team;
  • conducting interviews of complainants, lawyers, and others, as may be required;
  • exercising discretion to close complaints or refer them to the Discipline or Practice Standards Committee;
  • preparing clear, thorough and concise opinions for consideration by the Discipline Committee;
  • other duties as the Manager, Investigations, Monitoring and Enforcement may require.

The work requires frequent contact with the public and lawyers and it also involves a significant amount of legal writing. A comprehensive understanding of the Legal Profession Act, Law Society Rules and Code of Professional Conduct for BC is required.

Applicants must be members of the Law Society of BC or eligible for membership. A minimum of five years of recent practice experience is required. Must have superior investigatory, interviewing, writing and analytical skills, excellent interpersonal and communication skills as well as the ability to handle a complex, diverse caseload in a timely fashion and work in stressful situations. Regulatory experience is a definite asset.

The terms and conditions of the collective agreement between the Law Society of BC and the Professional Employees Association apply to this position.

This position is within the Professional Conduct job classification and the salary range for this position would be $102,805.78 to $114,900.58.

To apply, please email your covering letter and resume to The closing date for this competition is April 9, 2015. We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

For more information, contact Human Resources.

Working at the Law Society

Law Society staff, volunteers and Benchers (our board of governors) are committed to one common goal: protecting the public interest in the administration of justice by setting and enforcing standards of professional conduct for lawyers.

We are an organization that values diversity, equity and a shared sense of purpose. Our annual employee survey consistently reveals that the Law Society ranks much higher than other organizations in employee engagement, making us a very desirable place to work.

We seek high-performing individuals who enjoy challenging, and interesting work, a supportive team environment and a healthy work/life balance.