The Law Society of British Columbia’s Credentials & Licensing Department is seeking a full-time permanent Member Services Representative (MSR). Under the guidance of the Manager, Credentials & Licensing, the MSRs assist in managing the regulatory processes which define the practice of law in BC. The MSRs advise applicants, review and process applications, maintain membership records, ensure the annual regulatory requirements are met, and coordinate a variety of activities and projects which occur throughout the life cycle of a license to practice. The incumbent is expected to exercise considerable independent judgment and action in a complex, multi-faceted role with a deadline based need for attention to detail.

 The duties of the position include:

  • Providing advice to a variety of inquiries received from applicants for admission and reinstatement, relating to good character repute and fitness and from members relating to returning to practice, advising within set policies and procedures covered by the Legal Profession Act, the Professional Liability Insurance policy and the Law Society Rules.
  • Determining whether to approve applications for admission, reinstatement, membership, returning to practice, law corporation permits and LLP registrations or to refer to the Manager.
  • Responsible for coordinating a variety of detailed transactional activity including the Call and Admissions ceremonies, Bencher interview process, annual fee billing and invigilating and/or coordinating exams.
  • Processing of financial transactions, collection of fees and refund requests.
  • Administration of the mandatory Continuing Professional Development Program including deciding which learning modes meet the criteria and determining individual members requirements.
  • Ensuring members are in compliance with mandatory practice requirements such as completion of Continuing Professional Development Requirements, Annual Practice Declaration and Small Firm Practice Course and deciding when to refer matters of non-compliance to Manager.
  • Verifying the authenticity of lawyer signatures and deciding the information to be included on a Certificate of Standing based on the Law Society records.
  • Ensuring that the records and information on the centralized member database for the organization and the public is accurate and up-to-date.
  • Providing advice to the public on issues relating to location of their legal files and preparing Affidavits if necessary.
  • Assists in administering the Unclaimed Trust Fund to ensure monies qualify for acceptance.
  • Implementing new directives and/or Rule changes approved by the Benchers, including creation of business processes.
  • Performing other related duties and participating in special projects as assigned by the Manager.


  • Completion of a post-secondary education, preferably as a Legal Administrative Assistant or Paralegal.
  • Minimum four years of office experience, preferably in a legal setting as part of a team environment.
  • Excellent time management and writing skills.
  • Professional judgment and sound communication skills.
  • Advanced knowledge of Microsoft Office and databases.

To apply, please complete the form below or email your cover letter and resume to with the subject “Member Services Representative.” The closing date for this competition is July 31, 2019. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

This position is located at the Law Society of British Columbia office in the Yaletown area of Vancouver, BC.

845 Cambie Street

Vancouver, British Columbia

V6B 4Z9


To apply, you must submit both a resume and a cover letter.
Word or PDFs only, please
Word or PDFs only, please

The information on this web page is collected under authority of the Freedom of Information and Protection of Privacy Act, RSBC 1996, c. 165, s. 26(c). The information will be used to process your application for employment at the Law Society. If you have any questions about the collection, use or disclosure of this information, contact the Human Resources Manager, Law Society of British Columbia, 8th Floor, 845 Cambie Street, Vancouver, BC, V6B 4Z9, Tel. (604) 669-2533.