Complaints are not confidential. Information you provide to the Law Society may be forwarded to the lawyer for his or her consideration. The lawyer may not be required to keep that information confidential.
If your complaint results in the lawyer being cited for a discipline violation, the citation setting out the allegations against the lawyer is published on the Law Society website. A citation leads to a public hearing, in which case, only information protected by solicitor/client privilege can be kept private unless an order is made by the hearing panel for other information not to be disclosed to protect the interests of any person.