Family law ADR qualification course hours
0.00 - Mediation
0.00 - Arbitration
0.00 - Parenting Coordinator
0.00 - Family Violence
Description
How do you get through to an upset person, especially when that person is habitually upset? Try an EAR Statement. Using Empathy, Attention and Respect helps them calm down and reduces defensive behavior so your message isn’t sidetracked by an emotional roadblock. This video explains why it works and demonstrates things to say and avoid, including nonverbal techniques.