Member Services Representative

The Law Society is recruiting a Member Services Representative who will report to the Manager, Credentials & Licensing. Member Services Representatives advise applicants, review and process applications, maintain membership records, ensure the annual regulatory requirements are met, and coordinate a variety of activities and projects which occur throughout the life cycle of a license to practice. The incumbent is expected to exercise considerable independent judgment and action in a complex, multi-faceted role with a deadline based need for attention to detail.

The duties of this position include:

  • Providing advice to a variety of inquiries received from applicants for admission and reinstatement, relating to good character repute and fitness and from members relating to returning to practice, advising within set policies and procedures covered by the Legal Profession Act, the Professional Liability Insurance policy and the Law Society Rules.
  • Determining whether to approve applications for admission, reinstatement, membership, returning to practice, law corporation permits and LLP registrations or to refer to the Manager.
  • Responsible for coordinating a variety of detailed transactional activity including the Call and Admissions ceremonies, Bencher interview process, annual fee billing and invigilating and/or coordinating exams.
  • Processing of financial transactions, collection of fees and refund requests.
  • Administration of the mandatory Continuing Professional Development Program including deciding which learning modes meet the criteria and determining individual members requirements.
  • Ensuring members are in compliance with mandatory practice requirements such as completion of Continuing Professional Development Requirements, Annual Practice Declaration and Small Firm Practice Course and deciding when to refer matters of non-compliance to Manager.
  • Verifying the authenticity of lawyer signatures and deciding the information to be included on a Certificate of Standing based on the Law Society records.
  • Ensuring that the records and information on the centralized member database for the organization and the public is accurate and up-to-date.
  • Providing advice to the public on issues relating to location of their legal files and preparing Affidavits if necessary.
  • Assists in administering the Unclaimed Trust Fund to ensure monies qualify for acceptance.
  • Implementing new directives and/or Rule changes approved by the Benchers, including creation of business processes.
  • Performing other related duties and participating in special projects as assigned by the Manager.


  • Completion of a post-secondary education, preferably as a Legal Administrative Assistant or Paralegal.
  • Minimum four years of office experience, preferably in a legal setting as part of a team environment.
  • Excellent time management and writing skills.
  • Professional judgment and sound communication skills.
  • Advanced knowledge of Microsoft Office and databases.

To apply, please email a resume and cover letter to with the subject line: Member Services Representative. The closing date for this competition is May, 27, 2016. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Assistant, Claims Counsel (13-month term)

Our Lawyers Insurance Fund department is seeking an Assistant on a 13-month term. This position is responsible for providing an intermediate to senior level of legal and secretarial support to Claims Counsel in their handling of malpractice claims against lawyers. We are looking for an individual who is very organized, pays close attention to detail and is able to work with little supervision. The successful candidate will enjoy dynamic, fast-paced work in a highly collegial and supportive environment.

The duties of this position include:

  • Word processing and dicta typing for correspondence and reports to insured lawyers, external counsel and excess insurers, and organizing and filing documents.
  • Ensuring complete and accurate claims information in the database by entering reserves and other claim data, and reviewing files for accuracy.
  • Communicating independently with insured lawyers, external counsel and their staff, claimants and various service providers, including responding to requests for information.
  • Conducting QuickLaw, BC Online and Court Services Online searches.
  • Litigation services in all levels of court in BC, including drafting pleadings and other court documents, preparing Releases, arranging Discoveries, calculating court-ordered interest, and managing witness and travel logistics.


  • A post-secondary diploma as a legal secretary;
  • Three to five years of legal secretarial experience.
  • Proficient in using Microsoft Word, Excel, Powerpoint and Dictaphone;
  • High attention to detail with excellent organizational, communication, interpersonal and analytical skills.

To apply, please email a resume and cover letter to The closing date for this competition is June 3, 2016. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Assistant, Insurance (Lawyers Insurance Fund)

Our Lawyers Insurance Fund department is looking for an Assistant, Insurance. The Assistant, Insurance is responsible for providing administrative and secretarial support to the Director of Insurance and Deputy Director in ensuring the efficient operation of a high functioning insurance program. The position deals with sensitive information that requires a high level of confidentiality and discretion.

The duties of this position include:

  • Word processing and dicta typing for correspondence, memos to Benchers, reports, etc.
  • Maintaining and updating policies, procedures and information.
  • Dealing independently with various requests for information from lawyers and the public, including law firm requests for claim histories for excess insurance applications and public inquiries about theft claims.
  • Liaising with other department managers and staff on behalf of the Director and Deputy Director.
  • Maintaining and updating departmental systems for filing, capturing Coverage Committee decisions and advance rulings on coverage, and co-ordinating the move of closed claims files off-site.
  • Preparing agenda and assisting with minutes for departmental meetings, and drafting minutes of administrative staff meetings.
  • Identifying service evaluation surveys that require responses or follow-up, and drafting acknowledgement letters if appropriate.
  • Maintaining Director's calendar and organizing travel arrangements.
  • Such other duties as the Director and Deputy Director may require.


  • Grade 12 diploma and a post-secondary diploma in business administration or related discipline, or equivalent combination of education and experience.
  • Training in office procedures, Word, Excel, data entry, database structure, Dictaphone and PowerPoint.
  • A minimum of five years administrative experience, with experience in an insurance company or brokerage, law firm, or in a senior role reporting to an executive, preferred.
  • Well-developed organizational and time-management skills, good oral and written communication skills, and attention to detail.
  • Exceptional interpersonal skills to work effectively with all levels of staff and management, both internally and externally, and discretion and sensitivity relating to confidential information.
  • Fast, accurate word processing and formatting skills.

To apply, please email a resume and cover letter to with the subject line: Assistant, Insurance. The closing date for this competition is June 3, 2016. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Credentials Officer (16-month term)

Our Credentials and Licensing department is seeking a Credentials Officer for a 16 month term.

The Credentials Department is responsible for ensuring that Law Society standards are met for all applications relating to good character repute and fitness for admission and reinstatement. This position also provides advice and assistance to Benchers and staff on credentials and related policy matters.

The successful candidate will work as part of a team and their responsibilities will include:

  • Providing advice to applicants for admission and reinstatement relating to good character and repute and members returning to practice.
  • Independently drafting correspondence to applicants where issues of good character, repute and fitness arise, deciding what further information will be required and responding to and providing advice to applicants.
  • Authorizing and conducting investigations into applications and deciding when to approve applications or refer to the Manager or directly to Credentials Committee.
  • Deciding whether members are, or have been, engaged in the practice of law and/or whether substantive law and practice skills are current and approving or referring to the Manager or directly to Credentials Committee.
  • Independently preparing memoranda and presenting to the Credentials Committee on issues to be resolved, often relating to character, fitness, and whether substantive law and practice skills are current.
  • Recording minutes of Credentials Committee meetings, advising applicants of the Committee’s decisions, reasons, and consequences/options.
  • Determining the relevant legislation, rules and policies to ensure that only monies that qualify are received into the Unclaimed Fund, conducting investigations to locate owner of unclaimed trust funds and managing claims to the Fund and deciding whether payment can be made out of the Fund to appropriate persons.


  • completion of a recognized paralegal program and a minimum of 3-5 years of relevant experience, preferably some in a regulatory environment
  • excellent time management, analytical and writing skills
  • professional judgment and sound communication skills, including effective interviewing techniques
  • ability to act independently and demonstrate sound initiative
  • proficiency with Microsoft Office and electronic investigative search techniques

To apply, please email a resume and cover letter to with the subject line: Credentials Officer . The closing date for this competition is May 20, 2016. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Working at the Law Society

Law Society staff, volunteers and Benchers (our board of governors) are committed to one common goal: protecting the public interest in the administration of justice by setting and enforcing standards of professional conduct for lawyers.

We are an organization that values diversity, equity and a shared sense of purpose. Our annual employee survey consistently reveals that the Law Society ranks much higher than other organizations in employee engagement, making us a very desirable place to work.

We seek high-performing individuals who enjoy challenging and interesting work, a supportive team environment and a healthy work/life balance.