Communication failures are one of the 5 key causes of claims and potential claims. They can be broken down into the following two categories:

  • Communication issues with clients (70%) – not devoting enough time or attention to ensure that a client understands you or provides you with the information that you need
  • Communication issues with non-clients (30%) – failing to communicate effectively with either other counsel on a matter or the other people on whom you rely to help you get the job done

For a real life example from our claim files, watch this video or, for the full story and CPD credit, watch our webinar.

Dangerous assumptions
Narrator: Richard Panton
Area of law: Commercial