Communication failures can be broken down as follows:

  • Communication issues with clients (70%) – not devoting enough time or attention to ensure that a client understands you or provides you with the information that you need
  • Communication issues with non-clients (30%) – failing to communicate effectively with either other counsel on a matter or the other people on whom you rely to help you get the job done

Dangerous assumptions
Narrator: Richard Panton
Area of law: Commercial