Oversights can be broken down as follows:

  • Flawed systems (30%) – mistakes that would have been avoided through an effective, firm wide system
  • Sloppy practices or oops's (65%) – overlooking or simply forgetting to take some necessary step in providing your legal services
  • Delegation without supervision (5%) – you delegate a task to an assistant or a student who makes a mistake, but only because you failed to provide proper supervision

Anatomy of a missed limitation
Narrator: Greg Sexton
Area of law: Motor vehicle

Right instructions, wrong result
Narrator: Marlon Song
Area of law: Real estate - residential 

How the ball was dropped
Narrator: Murray Patterson
Area of law: Wills & estates