Advice Decision-Making Assistant (ADMA)

In brief: You can verify an individual client’s identity in a physical meeting or in a virtual meeting.  In either situation, you would use the individual’s valid, authentic and current photo ID issued by the government of Canada, a province or territory or a foreign government.  However, the process and requirements for verifying an individual’s identity in a physical meeting differ from verifying an individual’s identity in a virtual meeting. Note that a video conference alone with a scan or image of an individual’s ID is not sufficient to satisfy your verification obligations. To verify an individual’s identity virtually, you must use reliable authentication technology to confirm that the ID is genuine, and confirm that the name and photo of the client are those of the individual in the ID.