There are several ways to file a complaint.

Online

Read the complaint form information sheet, then fill out and submit this online complaint form.

By Email, Postal Mail or Fax

Download and print this complaint form. Fill it out manually and submit it to the Law Society by email, postal mail or fax.

  • Scan the completed form and email it to professionalconduct@lsbc.org.
  • Send the completed form by Canada Post or courier to the following address:
    • Attention: Intake Officer
    • Professional Conduct
    • Law Society of British Columbia
    • 845 Cambie Street
    • Vancouver, British Columbia V6B 4Z9
  • Send the completed form by fax to 604.605.5399.

The Law Society does not charge for its services and you do not need to retain a lawyer to represent you.

If you have difficulty speaking or writing English, consider having a friend or someone in the community help you with the complaint form. If that is not possible, we may be able to help you if an appropriate linguist is employed at the Law Society. The Law Society is not responsible for providing or paying for translation services if no such linguist is available.

How long does the process take?

There is no set time for an investigation of a complaint. Generally speaking, the more serious or complex the issues, the longer the review of a complaint will take. However, the Law Society does its best to handle all complaints promptly and fairly. About 85% of complaints are resolved within one year.

For more information, contact professionalconduct@lsbc.org

Before filing a complaint, discuss your concerns with the lawyer or the lawyer's firm.

Misunderstandings can arise because of a lack of communication. Often you can resolve these misunderstandings simply by discussing your concerns.

If you cannot resolve your issue with your lawyer, you may want to file a complaint with the Law Society. You can submit your complaint using our online form, or by printing our downloadable form and submitting it by email (by scanning the completed form), by fax or by mail.

All complaints must be in writing and must include the following:

  • the lawyer's name
  • details of your concern
  • your name, address and phone number
  • copies of any relevant documents